Q: How long have you been
A: We have been operating on
the world wide web since 2001.
Q: How can I be sure it is
safe to purchase from your site?
A: We take security
seriously. So much so that we do not even collect or store your personal
financial information. Each transaction is processed through the latest
and most secure means with your safety in mind via Google Checkout.
Q: How fast will I receive
A: There is a "usually ships
in XX days" at the top of each product page that will give you a better
idea as to when to expect your order to ship. We also send out an order
confirmation after checkout as well as a shipment notification with
tracking via Fedex once your order leaves our warehouse.
Q: What is your return
A: We stand by each and
every one of our products. We pride ourselves in carrying only the best in
name branded merchandise and we do offer a full money back less shipping
guarantee on all eligible purchases.
Returns will be accepted for any reason within 3 - 5 Days of receiving your
order providing all items are returned in their original packaging and are
unused. Soiled, dirty, used, washed or damaged bedding will not be
accepted for a return. There is a 15% restocking fee for each return
issued. An RMA # must 1st be issued
before returning any product. To obtain an RMA form, please do so through
an RMA request.
Q: What if I need more
information on a certain product or have a questions about that product?
A: You may email us any time
concerning questions about any one of our products. We will have a
customer service rep return your email within a 12 hour period. Most of
the time, much sooner.