Q: How long have you been in business?

A: We have been operating on the world wide web since 2001 via our father site: www.TheFurnitureShack.Biz

Q: How can I be sure it is safe to purchase from your site?

A: We take security and privacy very seriously. So much so that we do not even collect your account information. We rely on PayPal to securely handle all our transactions. For more details, please view our Privacy Policy.

Q: Does that mean that I need to sign up with PayPal or have an account with them in order to purchase from your site?

A: Absolutely not. You do not have to be a member nor do you have to sign up for any service to purchase from us. You may purchase any item on our site using the PayPal service as long as you have any major credit card or debit card with the Visa or MasterCard Logo.

Q: How fast will I receive my merchandise?

A: Most Deep Fit Sheet orders ship within 5 - 7 working days. You will receive an email confirmation after your purchase as well a follow up email containing your tracking # when your order ships.

Q: Do you have a return policy?

A: Yes, we stand by each and every one of our products. We pride ourselves in carrying only the best in name branded merchandise and we do offer a full money back less shipping guarantee on all eligible purchases. Returns will be accepted for any reason within 14 days of receiving your order providing all items are returned in their original packaging and are unused. Soiled, dirty, used, washed or damaged bedding will not be accepted for a return. There is a 15% restocking fee for each return issued. An RMA # must 1st be issued before returning any product. To obtain an RMA form, please do so through an RMA request.

Q: What if I need more information on a certain product or have a questions about that product?

A: You may email us any time at sales@thefurnitureshack.biz for questions about any one of our products. We will have a customer service rep  return your email within a 24 hour period. Most of the time, much sooner.

Q: What if my FAQ is not listed on this board?

A: If you have a question or concern not listed here, please feel free to use the request link above and we will be sure to get back with you as soon as we can.